Water Research Australia Limited (WaterRA), ACN 127 974 261, is committed to protecting the privacy of your personal information. We collect information from you (members and non-members) so that we can provide you with our services, manage our relationship with you and communicate with you effectively. We have robust systems and procedures in place to protect your privacy whenever we collect, store, use or disclose your personal information.
WaterRA is subject to Australian federal and state legislation relating to the privacy of personal information collected by WaterRA. The following sets out how WaterRA will deal with personal information recorded through the use of its web sites and mailing lists, and other means.
For the purpose of this policy, the term ‘member’ includes WaterRA member organisations, representatives of member organisations, staff of member organisations, and any affiliated organisations or individuals.
Web site
The WaterRA web site is hosted by Worldweb Management Services Pty Ltd (“Worldweb”). Worldweb automatically logs usage of hosted websites. Worldweb may make a record of your visit and log any of the following information for statistical and business purposes - the user's address, the user's domain name, IP address, the date and time of the visit, the pages accessed and documents downloaded, the search words/phrases used, the previous site visited and the type of browser used. Identification of the user may also be requested and logged.
Postal and email mailing lists
WaterRA maintains a database of personal information on subscribers to our postal and email lists. The personal information that WaterRA collects may include your name, job title, address, telephone and fax numbers, email address, and any further information you provide. This information may occasionally be provided to a third party for specific purposes, for example to a mailing organisation for distribution of our print newsletters, or a conference organiser promoting a conference of which WaterRA is a supporter or sponsor. You may request that your address be removed from our mailing lists at any time by requesting removal via our website: http://www.waterra.com.au or by returning the address sheet from print newsletters by mail or fax with the 'Delete' option marked.
Disclosure of Personal Information
Please be assured we will not disclose any personal information for any purpose other than those described here without your consent, except where the use or disclosure is required or authorised by or under legislation. WaterRA will make its best attempt to protect any personal information it holds from misuse, loss, unauthorised access, modification or disclosure. WaterRA does not sell, in whole or part, the personal information it collects and does not disclose it to other organisations, except as provided above.
What kind of personal information do we collect?
Personal information, including sensitive information, that WaterRA collects and holds includes, but is not limited to:
How we use your personal information
We will use your personal information to provide you with a particular product or service and to contact you about matters pertaining to WaterRA membership, WaterRA news, events and initiatives, and your registration on waterra.com.au. This includes (but is not limited to) the following:
We may use your personal information for purposes related or ancillary to the main reason we collect it, such as:
Disclosure of your personal information
WaterRA may disclose personal information and sensitive information as defined by legislation, held about you to:
We treat all personal information held about you as confidential. This applies except where disclosure of your personal information is compelled by legislation, in the public interest, or with your consent.
Accuracy of your personal information
If we have accurate personal information about you, it enables us to provide you with the best possible service. We take reasonable steps to ensure that your personal information is accurate, complete and up to date whenever we collect or use it.
If you find that the personal information we hold about you is inaccurate, incomplete or out of date, please contact us immediately on info@waterra.com.au Alternatively, you may correct this yourself through the ‘My Profile’ section of the website.
Access to your personal information
You may access personal information through the secure 'Member Staff Directory' area on our website. Alternatively, you can access your personal information through the ‘My Profile’ section of waterra.com.au.
Security of your personal information
WaterRA protects any personal information that we hold about you from misuse and loss. We protect your privacy by restricting access to your personal information to those staff, contractors or authorised office bearers who need it, either to process information or to provide you with membership services. WaterRA is responsible for handling personal information in accordance with the legislation.
Your personal information may be stored as hardcopy documents, or as electronic data. WaterRA maintains physical security over our paper and electronic data stores and premises and alsoensures computer and network security. WaterRA will keep your information for as long as it is needed to provide you with services you have requested from us. We will take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.
Privacy Complaint Process
If you are concerned with the way WaterRA has handled your personal information, please contact our Privacy Officer using info@waterra.com.au, marking your query ‘Attention Privacy Officer’ in the subject line. We will make available to you a privacy complaint form, which you will be required to complete and return to us, if you wish to make a complaint. This will ensure the prompt investigation of your complaint. If we have not handled your personal information in an appropriate way we will take steps to remedy your concerns promptly.
Security
When purchasing from WaterRA your financial details are passed through a secure server using 256-SHA (secure hashing algorithm) encryption technology, which is the current industry standard. If you have any questions regarding our security policy, please contact info@waterra.com.au and include “Security Policy” in the subject line of the email. Alternatively, call +61 8 7424 2445.
Legislation
This policy is underpinned by the following legislation: