Water Research Australia Limited (WaterRA), ACN 127 974 261, is committed to protecting the privacy of your personal information. We collect information from you (members and non-members) so that we can provide you with our products and services, manage our relationship with you and communicate with you effectively. We have robust systems and procedures in place to protect your privacy whenever we collect, store, use or disclose your personal information.
WaterRA is subject to Australian federal and state legislation relating to the privacy of personal information collected by WaterRA. The following sets out how WaterRA will handle personal information, and applies to all WaterRA operated programs, including the Australian Water School.
For the purpose of this policy, the term ‘member’ includes WaterRA member organisations, representatives of member organisations, staff of member organisations, and any affiliated organisations or individuals.
What kind of personal information do we collect?
Personal information, including sensitive information, that WaterRA collects and holds includes, but is not limited to:
If you want to know more, or have any questions about what kind of personal information we collect, please contact us at firstname.lastname@example.org
How do we collect personal information from you?
We may collect personal information:
We do not collect or retain sensitive information:
By supplying us with sensitive information, you consent to our use of that information in any of the ways and for any of the purposes described in this policy.
If you want to know more, or have any questions about how we collect personal information, please contact us at email@example.com
How do we hold and secure personal information?
We store your personal information in hard copy format and digitally, on site and with third-party providers. All hard copy material is secured using locked filing cabinets or office security. We protect your privacy by restricting access to your personal information to those staff, contractors or authorised office bearers who need it, either to process information or to provide you with membership services. WaterRA is responsible for handling personal information in accordance with legislation. All digital material is secured using file access controls.
We have agreements with our service providers, including digital data storage providers, to ensure the protection of personal information they store. These providers may be located in Australia or overseas.
We only keep your personal information for as long as it is required and for the purpose for which it was collected or as otherwise required by law. If we no longer need to hold your personal information for any reason, we will take reasonable steps to de-identify or destroy that information. These steps may vary depending on the nature of the information, the way it was collected and how it was stored.
If you want to know more, or have any questions about how we hold and collect personal information please contact us at firstname.lastname@example.org
How do we use your personal information?
We will use your personal information to provide you with a particular product or service and to contact you about matters pertaining to WaterRA membership, WaterRA news, events and initiatives, and your registration on waterra.com.au. This includes (but is not limited to) the following:
We may use your personal information for purposes related or ancillary to the main reason we collect it, such as:
Our use of personal information may extend beyond these uses, but will be restricted to purposes that we consider relevant to our functions and activities.
If you want to know more, or have any questions about how we use personal information please contact us at email@example.com
Disclosure of your personal information
WaterRA may disclose personal information held about you including to third parties we work with, such as our external service providers, or to agencies we collaborate with. If we do disclosure personal information to a third party, it will only be for the purposes outlined in this policy.
We may disclose your personal information in other circumstances required or permitted by law, such as to law enforcement or government agencies.
Please be assured we will not disclose any personal information for any purpose other than those described here without your consent, except where the use or disclosure is required or authorised by or under legislation. WaterRA will make its best attempt to protect any personal information it holds from misuse, loss, unauthorised access, modification or disclosure. WaterRA does not sell, in whole or part, the personal information it collects and does not disclose it to other entities, except as provided above.
If you want to know more, or have any questions about how we disclose personal information please contact us at firstname.lastname@example.org
Accuracy of your personal information
If we have accurate personal information about you, it enables us to provide you with the best possible service. We take reasonable steps to ensure that your personal information is accurate, complete and up to date whenever we collect or use it.
If you find that the personal information we hold about you is inaccurate, incomplete or out of date, please contact us immediately at email@example.com. Alternatively, Members may correct this through the secure ‘View Account’ link on the website.
Access to your personal information
Members may access personal information through the secure ‘View Account’ link on the website. Alternatively, you can access your personal infromation by contacting us at firstname.lastname@example.org.
Privacy Complaint Process
If you are concerned with the way WaterRA has handled your personal information, please contact us at email@example.com, marking your query ‘Privacy Complaint’ in the subject line. We take privacy seriously and will investigate complaints promptly.
This policy is underpinned by the following legislation: