Water Research Australia is hosting a pilot ‘Train the Trainer’ session for members on utilising Project 1139 Part B case studies and the accompanying training guidance manual. This interactive, face-to-face workshop will be led by project leaders Kathy Northcott (Veolia) and Sallyanne Bartlett (WaterQPlus).
This workshop is designed for industry personnel responsible for knowledge capture and training in critical thinking skills, including:

• Process and technical team members
• Subject matter experts
• Supervisors
• Managers
• HR practitioners
• Learning and Development (L&D) practitioners
• Project background

WaterRA Project 1139 (Part B) – Lessons from Experienced Operators – aims to understand the learning experiences that contribute to developing key operator skills in the water industry, such as troubleshooting, problem-solving, and critical thinking. The project developed case studies and training guidance to help water utilities capture and transfer knowledge from their most experienced operators.

Training content

The workshop will cover how to effectively use the project’s resources, including:

• Employing Critical Decision Method (CDM) interview techniques for incident debriefs and lessons learned.
• Conducting qualitative data analysis (QDA) and coding interview notes and transcripts.
• Creating case studies using QDA with a structured template.
• Leveraging the case studies as teaching resources.

Provided materials

Participants will receive templates and resources, including:

• Demographic questionnaires
• CDM interview guides
• Example case studies
• Training presentations
• Training session handouts

This pilot session is an excellent opportunity for industry professionals to enhance their training capabilities and ensure critical knowledge is retained and passed on within their organisations.

Full details including links to the course will be sent to registered attendees.